Categorized | Business

Faster Internet Speeds lead Ritter upgrade lineup

Star Staff Reportsritter comm

West Tennessee customers of Ritter Communications now have access to Internet speeds of up 50 Mbps, and other new service upgrades including the introduction of WiFi Internet and new cable TV channels, the Company announced today.
“Since the acquisition of Millington Telephone, Cable and Alarms, we have been working constantly to enhance the infrastructure to provide improved services to our customers,” said Gregg Smith, Chief Financial Officer. “One of the first is increased Internet speeds, which for some customers are more than five times faster.”
The infrastructure improvements are a continuing process, Smith said, so the new tiered Internet speeds — up to 15, 30 or 50 Mbps — will be available to business and residential customers in different areas at different times.
The upgraded speeds and the introduction of WiFi connectivity are the result of months of analyzing the current network and making investments in the existing system. This investment in time and technology puts the Company in the unique position of being the only provider to offer Internet services at these speeds in the area, Smith said.
In addition, eight new channels are also being added to the Ritter cable TV channel lineup. Effective immediately, west Tennessee customers can enjoy MSNBC, CNBC, Bravo, USA HD, SyFy HD, Bravo HD, CNBC HD and MSNBC HD.
Bundled Services Coming Next
“A top priority since the acquisition has been offering bundled services for customers,” Smith said, “but the required work behind the scenes has taken longer than originally anticipated.”
“Part of the necessary upgrade to providing bundled services includes a software transition to unify the two different billing systems used by Millington Cable and Millington Telephone,” said Smith. “Neither Ritter nor our software partners— expected the level of complexity and difficulty of this task, nor how long it would take to accomplish it.”
As a result, the Company is delaying the offer of bundle services and the implementation of system-wide online bill payment until its new billing software is up and running which is targeted for early spring. “We chose to delay the rollout of the billing system over risking a poor experience for our customers,” Smith said.
Since not all of the new services are available in every area yet, Ritter encourages customers to call and check for availability in their area.
Ritter Communications, founded in Marked Tree, Arkansas and headquartered in Jonesboro, Arkansas, began providing local phone service in 1906. Today, Ritter serves 57 communities and more than 45,000 customers in northeast and north central Arkansas and west Tennessee with advanced voice and data services typically found only in major metropolitan areas. Ritter invests heavily in the communities it serves by deploying proven, best in class infrastructure and technology while coupling it with a world-class customer focused experience.
Residential consumer services included local and long distance phone services, cable television and high speed Internet. Business services include customized communications systems and services, including broadband Internet services, managed voice, data center services, Ethernet connectivity, customized networking and hosted applications.
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2 Responses to “Faster Internet Speeds lead Ritter upgrade lineup”

  1. Billy says:

    Is there some reason why West TN residents are being charged more for “standard” internet services than all other Ritter customers?

    8 Mbps for Ritter’s previous service area: $46.95
    8 Mbps for Ritter’s new West TN area: $59.95

    15 Mbps for Ritter’s previous service area: $56.95
    15 Mbps for Ritter’s new West TN area: $69.95

    I believe I know the answer – West TN customers previously terrorized by Millington Telephone and Millington Cable are used to paying more than Ritter’s previous customers, so charge us more!

    After asking Ritter employees, I was given the answer that the company is needing to pay for the new infrastructure. Unfortunately, I’m at a loss since you don’t charge this increase in other areas where there was new infrastructure – you give them faster service at the same rate as all other areas. The ONLY exception to this rule is West TN customers.

    As unfortunate as it is, I hope others see this and realize what’s going on. Business practices such as this should be penalized. I hope this comes to back to you haunt you.

    • Don says:

      Yes they told me it would be 46.95 per month. But when I got the bill it was 59.95. what are they doing here ripping people off. Should be reported to the BBB


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