Star Staff Reports
MLGW Suspends Late Fees until Further Notice
Effective immediately, Memphis Light, Gas and Water will waive
late fees on any bills issued today and going
forward until further notice.
MLGW has a history of working with our
customers when they need us most. That
commitment continues during the current
COVID-19 outbreak.
Customers are encouraged to make payments if able. To receive more COVID-19
related updates, please visit www.mlgw.com/covid-19
COVID-19 FAQs
Are MLGW offices open?
Memphis Light, Gas and Water has restricted access to its Community Office for the safety of
customers and employees. Drive-thru windows will remain open for payments by cash, check,
and money orders only. Customers using drive-thru services are encouraged to bring their bill
with them to make processing payments faster. NO cash payments can be put in drop boxes –
only checks and money orders.
Will my services be disconnected if I can’t pay my bill?
Under MLGW’s Pandemic Plan all disconnects are suspended until further notice. However,
please note that bills will accrue. Customers are encouraged to make payments if able.
MLGW is the largest three-service public power utility in the nation, serving more than 429,000
customers in Memphis and Shelby County.
mlgw.com
Will MLGW suspend payments or provide discounts?
We are required by law to bill customers for utility services they use without discount.
What should I do if I can’t pay my bill?
MLGW has a number of assistance programs in place to help customers year round:
mlgw.com/residential/assistanceprograms. Please call 544-6549 or use webchat
(mlgw.com/webchat) to see what is best for you. You may request an extension through My
Account.
How can I receive updates?
